| |  | | Welcome to almost-spring! (or maybe full-blown spring in some southern areas). We're thrilled that this issue contains more great discussion & insights from our ACT members – the direction of future tech, data concerns, veteran insights, and of course the omnipresent CX. We love the fact we can feature insights and thought leadership from all ACT members, so if you'd like to collaborate on an article for ACT News, just let us know! Finally, please know that we are monitoring the vaccine/opening rollout with our conference partners and hope to quickly determine whether we will be hosting an in-person ACT Meeting this fall, or whether we will need to go virtual. We'll let you, our members, know as soon as we are able.
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| | Reid Holzworth has a wide tech background and took the helm of IVANS this past October 2020. ACT sat down with Reid to talk about how his past prepped him for leading IVANS into the future, creating a true information superhighway, and insights on IVANS’ role in working with all in our distribution channel. Learn More |
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| | We hear more and more often how customers anticipate an exceptional interaction. Expectations have changed during this ‘digital revolution. How businesses embrace the changing technology landscape to give clients what they want, need, and frankly expect will determine how successful they are in the future. The key question though is “How”? How can agents provide outstanding service that will help them attract and retain clients? Learn More |
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| | In the insurance industry, client data goes through many different touchpoints, and ownership of it has long been in a tug-of-war between multiple stakeholders. ACT member HawkSoft offers this insightful article on focus areas for agents to ensure you understand how your client data is being handled. Learn More |
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| | Drop the name ‘Angela Adams’, and it’s hard to find someone who doesn’t know – and like – Angela, and the level of service her firm offers. She seems omnipresent at industry events, with a smile and an offering of deep wisdom. ACT staff talked with Angela to get even more insights on the industry, as well as her continually-expanding vision for her company and the amazing array of services they provide. Learn More |
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